This ensures we have a happy team who are all committed to the quality of our work and who support each other to create a dynamic and professional business environment. This helps us not only to maintain staff who feel contented and proud of where they work, but also happy and satisfied customers. It is not just our people who buy into our company culture, but our customers too.
Our view is that the staff don’t just work for the company, they work for themselves too. We want employees to be their own person and work with everyone in the company on equal terms, everyone has a say at I.M.P.A.C.T Northeast. Yes, some staff will be more qualified than others but our view is that we are all in this together and rely on each other to be successful. Everyone at I.M.P.A.C.T Northeast is valued and encouraged to develop their own skills and build personal confidence and self-esteem.
We are much stronger as one dynamic unit than, any individual.
We will never remove all the stress from someone’s job but sometimes a little stress isn’t such a bad thing if our staff are happy with their job and know they are valued and have support. If people know this, then the work they produce will be better. This sounds obvious but so many managers and directors miss this trick when managing their staff, we won’t.
We will take the time to speak to each employee individually, be flexible with requests when we can, when we ask for opinions we will actually be listening. Everyone can have a good idea within a company and our staff should all know that, a successful team is an integrated team were you all matter.
Making mistakes are ok, it’s how we own them and correct them that matter. At the moment, we are not of such a size where speaking to each employee can be difficult. But as we grow, which we are doing, the ethos will be so ingrained into the mind-set of our senior staff that they will not forget their experiences when the company wasn’t quite so big. They will not forget that they have to know their people and always support them going forward.
It’s my job as C.E.O to ensure our cultural traditions are maintained through all levels because I want staff who are confident in themselves and their team and will be willing to go above and beyond the call of duty. If we can go the extra mile for you, we know you will go the extra mile for our customers.